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Floatchat

Smart Analytics with Functional Insights

Intelligent analytics can help you gain a deep understanding of how your users engage with your Intelligent analytics Virtual Assistant. By analyzing user interactions, you can uncover valuable insights that can be used to improve important ROI metrics and enhance the overall customer experience.

Intelligent Analytics
Why floatchat

Know what your customers are looking for

To truly understand your customers and what drives their behavior, it’s important to analyze key metrics such as the most frequently asked questions, reasons behind user drop-offs, which products or services receive the most attention, and trending user queries along with understanding

Analyzing customer conversations can provide valuable insights into how users interact with your virtual intelligent analytics assistant and what they truly feel about the experience. Message and story analysis can help you deep-dive into these conversations at scale, allowing you to identify common themes and patterns that can be used to improve the overall customer experience.

Upgrade yourself with AI recommendations

As your virtual assistant scales and interacts with more users, it’s important to continuously improve its performance. AI Recommendations can help with this by intelligent analytics conversational data and identifying areas for improvement, even after the bot has been deployed.

By continuously monitoring user interactions, AI Recommendations can provide actionable insights and recommendations to enhance training data and add new queries. This can help save time and resources while also improving the accuracy and efficiency of your virtual assistant.

customer service chatbot
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Identify Loopholes in Bot Training to enhance performance

As your business evolves, your virtual assistant will need to continuously adapt and improve to keep up with changing user needs and behaviors. One way to do this is to demystify gaps in bot training to identify areas for improvement and enhance its performance.

By identifying Bot Breaks, which are messages that the bot failed to understand, you can evaluate conversation flows and pinpoint areas that need improvement with intelligent analytics. This can help improve the overall user experience and reduce frustration for users who may be struggling to communicate with the bot effectively after studying the reasons for better understanding

Unleash Brand Awareness to study user behavior

Unlocking brand insights can provide a deeper understanding of how your brand aligns with user needs and behaviors. By analyzing user data, and learning you can gain insights into which products users like and dislike, what trends they follow, and more.

RESULT STORY

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Frequently Asked Questions

Intelligent Analytics refers to the use of advanced data analysis techniques and artificial intelligence to extract valuable insights and predictions from large datasets, enabling data-driven decision-making.

Intelligent Analytics empowers businesses with data-driven insights that can enhance decision-making, improve operational efficiency, optimize marketing strategies, and drive innovation.

Intelligent Analytics can analyze a wide range of data types, including customer behavior, financial data, social media interactions, website traffic, and more.

AI algorithms are a crucial component of Intelligent Analytics, as they enable automated data processing, pattern recognition, and predictive modeling.

Yes, many Intelligent Analytics solutions offer real-time data analysis, allowing businesses to make timely decisions and respond to changing conditions.

Intelligent Analytics can provide insights into customer behavior, preferences, and sentiment, enabling businesses to tailor their support and engagement strategies for better customer satisfaction.

Intelligent Analytics can be used for customer segmentation, personalized marketing campaigns, predicting market trends, and optimizing advertising spend.

Request a Demo

Begin your journey with Floatchat by receiving a tailored demonstration to assist you.