Privacy Policy

Floatchat Chatbot platform

At FloatChat, we are dedicated to safeguarding the privacy of our users and have prepared a Privacy Policy to outline our practices regarding the collection of Personal Data from Users of our Services, including our Sites, mobile apps, chatbots, and the FloatChat ecosystem. By using and accessing our Services, you agree with this Privacy Policy’s provisions.
FloatChat values your privacy and security. We understand that Personally Identifiable Information includes any data that can identify you as an individual, such as contact details. That’s why our website has a comprehensive privacy policy that outlines the collection, usage, and protection of your personally identifiable information. To ensure the safety and security of your information, we encourage you to carefully read and comprehend our privacy policy.

What type of personal information does FloatChat collect from users?

To enhance your experience, FloatChat may ask for personal details like your name and email address when you sign up on our website. We may also collect other information such as your website, time zone, and country. Additionally, when you use our product and integrate it with external systems, we may collect information and tokens to enable the intended functionality.
Your privacy is important to us, therefore your personal information is secure with FloatChat. Your information is kept confidential by us in secure networks that are only accessible to authorized people. Sensitive data is encrypted using SSL technology to increase security.

User Agreement

When you share your personal data with us via our website or services, you acknowledge and accept the terms stated in this Privacy Policy. Plus, you grant permission to your data in conformance with this Policy.

Use of Cookies

Cookies help to better understand and remember your choices so that the next time whenever you visit our site, we can provide the best services. It is possible to prevent all cookie usage using your browser’s settings, but you should be aware that doing so can affect how well some features work. By disabling cookies you may get less effective features but it won’t affect your general experience.
At FloatChat, we use cookies to improve our customer experience and store their preferences for future visits. You can disable cookies through your browser settings, but please be aware that this may impact some features. Although blocking cookies won’t have a substantial impact on how you use our site or services generally, some features could become less effective.

This is how we use your information

We use your information to notify you of updates and important information about our platform, and also to analyze it internally for platform improvement. Cookies are used to improve your experience by remembering and processing items in your shopping cart and understanding your preferences from previous or current site activity. This allows us to provide better services, experiences, and tools in the future.
We may also send communication to keep you updated on the latest enhancements to our platform or for other business purposes, which may include marketing. If you prefer not to receive such communication, you can contact us and let us know and we will attend to your request promptly.

Children's Privacy Protection

At FloatChat, we prioritize the safety and privacy of our users, especially children under the age of 13. As a responsible online service provider, we strictly adhere to the regulations set forth by the Federal Trade Commission’s COPPA Rule.
This regulation specifies the particular steps website and online service owners must take to protect children’s online safety and privacy. Our commitment to complying with these regulations is unwavering, and we take all necessary steps to ensure that our platform is safe and secure for all users, regardless of age.
We want to assure our users that we do not engage in targeted marketing toward children under the age of 13. Our focus is on providing a safe and enjoyable experience for all individuals who use our platform.

Principles of Fair Information Handling

At FloatChat, we are committed to upholding the Principles of Fair Information Management and take the protection of our users’ data very seriously. We have a data breach action plan in place that includes notifying users via email within 7 business days. We believe that transparency is key to maintaining the trust and confidence of our users, and we strive to keep them informed of any potential risks to their data. We follow the law that grants individuals the right to take legal action against data collectors and processors who do not comply with regulations

The CAN-SPAM Act

At FloatChat, we adhere to the rules and regulations set forth by CANSPAM, which governs commercial email messages. Simply email us if you do not want to continue getting emails from us, and we will swiftly remove you from messaging list.
So, contact us if you have any questions or issues regarding our privacy policy or how we manage your data. We are committed to providing our users with transparent and reliable communication, and we welcome any feedback you may have.

How We Protect Information on Our Systems

At FloatChat, safeguarding our customers’ data is a top priority. To ensure the protection of sensitive information, we have taken numerous steps to implement robust security measures.

Data Removal Request

If customers want to delete their data from FloatChat, they can send an email from their registered email address. Once FloatChat receives the request, they will delete all customer data within 14 business days.

Request for data deletion

To raise a request for data deletion, customers can send an email to info@floatchat.ai with the subject line as ‘ FloatChat – Data Erasure Request – ‘ from the registered email id. Once the request is raised, all customer data will be deleted within 14 working days of the receipt of request.

Data Consent

By providing personal data through our website or services, you agree to the terms outlined in this Privacy Policy and explicitly consent to the collection, use, and disclosure of your personal data as described herein.

How long is data retained by systems?

At FloatChat, we only keep personal data as long as it’s necessary to achieve the goals for which it was obtained, in compliance with our duties under the law and legitimate business interests. Unless there is a request for faster deletion or an earlier agreement has been reached, all information gathered during the provision of our services will typically be deleted no later than three years following the end of our service provision and removed from general access within a few days. However, we will only preserve such data for as long as necessary to meet statutory retention requirements or our legitimate business interests.

Privacy Policy on External Links and Information Sharing

Clicking on a link to another website from FloatChat will take you away from our site. We do not control, review or take responsibility for the content on these external sites. Therefore, these external sites and any data that is gathered after leaving our site are not covered by our Privacy Policy.
We only share personally identifiable information with external parties after informing users. Website hosting partners and other helping parties that consent to maintain the information’s confidentiality are exempt from our policy.

Our Privacy Policy Updates

When there are significant changes to the way we use your Personal Data, we periodically update our Privacy Policy and let you know by email or by putting a notice on our website. Modifications take a month after being announced or posted, or right away for new users. Changes may affect Personal Data you provided before notice. So, if you don’t want to allow changes, You can deactivate your account before the effective date.

FloatChat Customer Acquisition Solution

At FloatChat, we value the privacy of our users and have created a Privacy Policy to explain how we gather and use customers’ Personal Data. This includes information collected through our website, mobile apps, process bots/bot applications, and chatbots/chat applications. When you use our services, you accept our Privacy Policy that complies with US privacy laws and protects your Personally Identifiable Information from misuse.

Updates to the privacy policy

Our Privacy Policy is subject to periodic updates. If we make substantial modifications to the way we handle your Personal Data, we will inform you by sending an email and/or prominently displaying a notice about the changes on our website. Any revisions to this Privacy Policy will take effect 30 calendar days after we notify you or 30 calendar days after we post the changes on our website, whichever occurs earlier. These changes will be effective immediately for new users of our website or service. Please note that any modifications to this Privacy Policy may impact how we use the Personal Data you provided us before we notified you of the changes. If you do not consent to the changes in our use of your Personal Data, you must notify us before the effective date of the changes that you wish to deactivate your account with our company. Continued use of our website or service after receiving notice of such changes implies your acknowledgment and agreement to be bound by the updated terms and conditions.

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