Human-Agent Productivity is
Increased by an
Artificial Intelligence

SUPER AGENT TO AGENT FROM AGENT

Our advanced bot helps ai agents perform better and more efficiently by interpreting customer sentiment, understanding their intent, and providing real-time suggestions for every situation. On top of that, it empowers them to become superagents who can reach higher productivity levels!

START THE AGENT-ASSIST BOT AS SOON AS POSSIBLE

Let our state-of-the-art Agent Support Bot assist your agents in client engagement. Increase their customer service abilities and watch the outcomes soar!

Use deep learning AI to enhance conversations with customers

Workflow and Decision Tree

The bot utilizes client conversations to make informed decisions.

IMPROVE THE KNOWLEDGEBASE

Our bot has cutting-edge Cognitive Q&A capabilities to give you lightning-fast answers!

RECEIVE REAL-TIME NUDGES/SUGGESTIONS

Since the Agent Help feature actively offers helpful suggestions, it's like having an extra set of hands on the line. At the same time, you talk or chat after listening to and understanding the customer's intentions. This automated agent assistance will help you make every interaction count!

REAL-TIME USER SENTIMENT ANALYSIS

Agent Assist is a powerful tool designed to enhance customer experience. Accurately recognizing user emotions empowers agents with the knowledge they need to provide personalized service that shows you genuinely care - an invaluable way of building loyalty and trustworthiness!

REAL-TIME AGENCY COMMENTS

Our revolutionary bot keeps agents on their toes, constantly looking to raise the bar with opportunities for optimization. It's like a virtual assistant- a coach helping them work smarter and reach their highest potential. This intern helps the workflow operates.

Conformity

The bot assists in keeping human agents in line, ensuring everyone stays within the boundaries of acceptable conduct. Proactively monitoring activity safeguards against inappropriate behavior and keeps employees compliant with rules and regulations.

Benefits of Flotchat Business

RESULT STORY

Leading Computer Manufacturers Transformed by Floatchat’s FlotBot AI Customer Support Revolution

Taiwan's top manufacturer of computers employed Floatbot to provide Agent Help in real-time at their contact center to stay a step ahead of customer needs. The AI-powered bot swiftly gained the ability to understand and respond accurately. Floatbot Agent Assist revolutionized customer support for a top computer manufacturer, slashing response times by an incredible 73% and agent productivity by 50%. It was not only easy to implement but also reduced overhead costs dramatically.

Follow us on social media to discover
the magic of seamless integration

Join us on our captivating social media journey,
where every click unveils the secret to effortless harmony.

Frequently Asked Questions

What is AI agent assist?

AI agent assist refers to the collaboration between a human customer support agent and an AI-powered system. It combines the strengths of both to deliver efficient and accurate customer service.

How does FloatChat Provider's AI agent assist work?

AI agent assist refers to the collaboration between a human customer support agent and an AI-powered system. It combines the strengths of both to deliver efficient and accurate customer service.

How does FloatChat Provider's AI agent assist work?

FloatChat Provider’s AI agent assist enhances the capabilities of human agents by providing them with real-time suggestions, information retrieval, and data analysis. The AI system learns from past interactions, identifies patterns, and assists agents in providing personalized and effective support to customers.

Is the AI agent assist capable of learning and improving over time?

Absolutely! FloatChat Provider’s AI agent assist is built on machine learning algorithms that continuously learn from customer interactions and agent feedback. As the system gathers more data and experiences, it becomes smarter and more proficient in assisting agents and providing accurate suggestions.

What type of businesses can benefit from FloatChat Provider's chatbot and AI agent assist?

FloatChat Provider’s solutions cater to a wide range of businesses across industries. Whether you are a small e-commerce store, a multinational corporation, or a service provider, FloatChat Provider’s chatbot and AI agent assist can significantly enhance your customer support, improve response times, and increase customer satisfaction.

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See All Integrations

See All Integrations

Human-Agent Productivity is Increased by an Artificial Intelligence

START THE AGENT-ASSIST BOT AS SOON AS POSSIBLE

An AI-based chat agent designed to provide assistance

AI-powered Agent Assistance Using Voice Commands

Use deep learning AI to enhance conversations with customers

Workflow and Decision Tree

IMPROVE THE KNOWLEDGEBASE

RECEIVE REAL-TIME NUDGES/SUGGESTIONS

REAL-TIME USER SENTIMENT ANALYSIS

REAL-TIME AGENCY COMMENTS

Conformity

Benefits of Flotchat Business

Increasing agent output

Decrease the MTTR of customer issues

Reduce the cost of customer service

RESULT STORY

Leading Computer Manufacturers Transformed by Floatchat’s FlotBot AI Customer Support Revolution

Follow us on social media to discover the magic of seamless integration

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Human-Agent Productivity is
Increased by an
Artificial Intelligence

Increasing
agent output

Follow us on social media to discover
the magic of seamless integration