Provide Higher Contact Center Efficiency with top-end contact center ai solutions. Robotize upto 90 % of customer engagement through different voice and chat channels, increase agent productivity & get higher CSAT scores. You can do all these functions through one single solution: Float Chat.
With Floatchat's revolutionary drag-and-drop conversational modeler, building bots has never been easier or more efficient. So say goodbye to the days of complicated coding and endless testing, and say hello to effortless bot building.
Perfect Your Knowledge Base with Floatchat's FAQs, Intents, Cognitive Search, and Docusense for Improved Customer Support. Building a bot is just the first step toward improving your customer engagement.
Natural Language Processing (NLP) is an advanced technology that can change how businesses communicate with customers. Floatchat's advanced NLP engine is designed to help companies harness this technology's power.
Data has become crucial in measuring success as businesses embrace digital marketing strategies. However, with so much data available, it can be overwhelming to determine which metrics are most relevant to your business goals.
With the help of smartphones, people can now access various channels to communicate and consume content. This has created an expectation that information and services should be available to them at any time and place.
Language barriers can hinder customer engagement, create a negative customer experience, and ultimately impact a business's bottom line. Therefore, companies must optimize engagement in the languages their customers are comfortable in.
They are programs that boost human communications with the help of messaging applications, phones, and landlines. They facilitate smoother customer support and marketing activities
Chatbot Automation is a technology that enables chatbots to perform tasks and interact with users without human intervention. It involves using predefined rules or artificial intelligence to automate responses and actions in chatbot interactions.
Chatbot Automation can benefit your business by improving customer service, increasing efficiency, and reducing operational costs. It can handle repetitive tasks, answer common queries 24/7, and provide instant support to customers.
Chatbots can automate a wide range of tasks, including answering frequently asked questions, routing inquiries to the appropriate department, collecting customer information, scheduling appointments, and even processing simple transactions.
Chatbot Automation can be beneficial for various industries, including e-commerce, healthcare, finance, and customer support. It can be tailored to suit the specific needs and requirements of your industry.
Setting up Chatbot Automation typically involves selecting a chatbot platform, defining your chatbot’s goals and capabilities, training it with relevant data, and integrating it with your website or communication channels.
Rule-based chatbots follow predefined rules and decision trees, while AI-powered chatbots use machine learning to understand and respond to user inputs more flexibly. AI-powered chatbots can adapt and learn from interactions over time.
You can measure the effectiveness of Chatbot Automation by tracking key metrics such as customer satisfaction, response time, task completion rates, and cost savings. Analytics tools can help you monitor chatbot performance.
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