Get 24/7 Services for Their Customers
Yappi is a telecom solutions company that provides communication services to businesses of all sizes. The company was facing a challenge in providing 24/7 customer support services to their customers, as their support team was not available round-the-clock. This was causing dissatisfaction among their customers and negatively affecting their business growth.
Yappi's challenge was to provide 24/7 customer support services to their customers without adding significant costs. They needed a solution that could provide 24/7 support without requiring additional staff or resources.
Yappi approached FloatChat, a chatbot services provider, for a solution to their problem. FloatChat developed a customized chatbot for Yappi that could provide 24/7 customer support services to their customers. The chatbot was integrated into website and mobile application and was designed to provide immediate responses to frequently asked questions.
The chatbot was also programmed to collect customer data, including their contact information, support history, and feedback. This data was stored in a centralized database, which was accessible to Yappi's support and sales teams. The teams could use this data to personalize their interactions with customers and offer them tailored solutions.
FloatChat provided Yappi with a dashboard that enabled them to monitor support performance, track the performance of the chatbot, and analyze customer data. The dashboard helped the comapany to gain valuable insights into their support process, customer behavior, preferences, and requirements, which they could use to make informed business decisions.
The chatbot solution provided by FloatChat helped Yappi provide 24/7 customer support services to their customers. The key results achieved were:
The chatbot solution reduced the response time and provided immediate responses to frequently asked questions, leading to improved customer satisfaction.
The chatbot solution provided 24/7 customer support services to Yappi's customers, leading to increased customer satisfaction.
With the chatbot solution, Yappi was able to personalize its interactions with customers, leading to higher levels of customer satisfaction.
The chatbot solution automated the response to frequently asked questions and support requests, freeing up the support and sales teams to focus on more complex queries.
The customized chatbot solution provided by FloatChat helped Yappi provide 24/7 customer support services to their customers without adding significant costs you can also read about MSACrafts reviews for floatchat. With the chatbot solution, Comapany was able to provide immediate responses to customer queries, personalize interactions with customers, and gain valuable insights into customer behavior, preferences, and requirements. The chatbot solution improved customer satisfaction, provided 24/7 support, and improved efficiency, ultimately leading to the growth of the business.
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